FAQ

What are soy candles?

Soy candles are made of soy wax, which comes from soy beans. Soy wax is so safe the wax has been approved by the FDA for skin usage. Please note our wax is not intended for skin use as it contains dye & fragrance oil. Soy wax is easy to clean. Wash with soap and water and your candle jar can be reused or recycled (NOT FOR DRINKING/FOOD REUSE). Prolific Candles allows you to enjoy your favorite scents, with an environmentally friendly scented soy wax that freshens the air. Please be advised!!!!! Soy candles release a different aroma amount than paraffin candles yet burn twice as long. Some scents are lighter or stronger in scent throw depending on the scent type.

Candle Burning Tips

  • To obtain the most use and fragrant candle scent, when burning candles for the first time you should burn the candle for one hour, for each inch of candle diameter. This means if you have a candle two diameters you should burn the candle for two hours to obtain a memory scent. Following the correct burning technique will ensure your candle produces a “scentfully aromantic” scent. Ensure the candle has a “pool” on top before extinguishing to get the most burn for your candle. This means most of the top layer of wax should be melted prior to blowing out the flame or you may see a “tunneling effect” meaning the candle burns down the center, instead of evenly through.
  • Sample cups include wax for use in wax safe warmers. Check with your warmer manufacturer for safety & product use. When using the sample cups we provide, it is best to cut the wax in 1/4 pieces or less (depending on warmer size) to prevent over flow and damage to your warmer.
  • Do not place candles in direct sunlight as melting and discoloration may occur.
  • Avoid placing/storing candles in extreme temperatures hot/cold as damage may occur.
  • Only trim off the tip of the wick. Soy wax is thicker and more heat is required to burn the candle. Wick should be 1/4 inch.
  • After cooling, your candle may appear to bubble or look bumpy on the top. Don’t panic!!! This is a normal reaction for all soy candles and your product will still burn scentfully.
  • When your candle reaches 1/4 of wax at the bottom discontinue use.
  • If spills occur soy wax is easily cleaned with soap & water.
  • All shirts sold are designed for short term use. To get the most wear out of your shirt. Hand wash and lay flat to dry. Do not iron on ANY design as damage will occur.
  • Drinking glasses are for decor purposes ONLY. Wipe the exterior of glass with microfiber cloth to remove dust/debris. Interior may be hand washed with pea size amount of mild soap and water. Avoid water/soap contact with exterior/design/decor of glass as damage may occur to customization.
  • Custom pillar candles are for decor purposes ONLY. DO NOT burn custom pillar candle as adhesive/design may be flammable. You release Prolific Candles of any liability by purchasing this and all products.
  • All items sold are not listed online as we specialize in customized products. To request a product you’ve seen on our social media platforms or to have us customize a product for you, please fill out the contact form on our website or email us at prolificcandles@yahoo.com.

Additional FAQs

  • ALL SALES ARE FINAL!!!!! No refunds or exchanges.
  • Shipping rates vary by region and item weight. (Carrier USPS or UPS).
  • We accept Paypal as form of payment.
  • Prolific Candles ONLY ships within the United States (Sorry for any inconvenience).

 Disclaimer

You may notice a “frost” colored appearance or “bumpy” appearance around the brim and/or top of your candles. Soy candles are natural & made from vegetable oil, this “frost” or/and “bumpy” appearance is a natural curing effect of soy candles & in no way does this take away from the quality of the candle or the scent the candle will produce. ENJOY!!!!!!!!!!!!!!!!!!!!

Turn Around Time

*** Shipping delays may occur. Standard shipping is 7-10 business days we apologize for the inconvenience.***

Please allow 5-7 business days for processing (not including shipment, shipment requires different timeframe depending on delivery method) on ALL ORDERS. Rush shipping is available for an additional cost. Please send a message via contact tab prior to placing an order, to determine if your order is eligible for rush shipping. Standard delivery is 7-10 Business Days (Not including holidays). Rush shipping is 5-7 business days ( not including holidays).

WARNING/TERMS OF USE/STORE POLICY

DO NOT leave candles or warmers unattended!!!!!!!!!!!!!! Keep candles & warmers out of reach of children. Our candles & warmers are safe if handle properly. Prolific Candles is not responsible for any damages caused by candles, warmers, or any other products sold due to negligence of any kind (yours/ours) and your purchase warrants acceptance of this policy. You surrender all rights to any legal action against Prolific Candles by purchasing our products.